--- title: Why is the “Call to Book” button not working on my Resova booking site? description: Learn how to fix the Resova Call to Book button when it does not initiate a call. Verify your Business Phone Number setting so the TEL link works correctly on mobile and desktop. --- [Skip to content](https://info.resova.com/resova-knowledge-center/why-is-the-call-to-book-button-not-working-on-my-resova-booking-site#main-content) English Show submenu for translations [![Resova\_powered\_by\_Clubspeed](https://info.resova.com/hs-fs/hubfs/Resova_powered_by_Clubspeed.png?width=653&height=170&name=Resova_powered_by_Clubspeed.png)](https://info.resova.com/resova-knowledge-center?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations - [Contact us](https://share.hsforms.com/1B5QyPF-YRQutaoGEnmQD5w1etz6) [Contact us](https://share.hsforms.com/1B5QyPF-YRQutaoGEnmQD5w1etz6) How can we help you? - There are no suggestions because the search field is empty. 1. [Resova Customer Knowledge Center](https://info.resova.com/resova-knowledge-center?hsLang=en) 2. [General](https://info.resova.com/resova-knowledge-center/general?hsLang=en) # Why is the “Call to Book” button not working on my Resova booking site? ## Ensure your Business Phone Number is configured so the Call-to-Book feature can trigger correctly The **Call to Book** feature in Resova allows customers to quickly call your business when a timeslot requires phone booking instead of online booking. If the **Call to Book button appears but does not initiate a call**, the most common cause is that the **Business Phone Number field is not configured in your Resova settings**. This phone number is what the system uses to generate the **TEL link** that opens the caller’s dialer. --- ### How the Call-to-Book button works When a timeslot is marked as **Call to Book**, Resova creates a **TEL link** using the phone number stored in your business settings. - **On mobile devices:** Tapping the button opens the phone dialer with your business number ready to call. - **On desktop computers:** Since most computers do not have a default phone dialer, the browser may prompt the user to choose an application such as: - Skype - Microsoft Teams - FaceTime - Other calling apps This behavior is expected for TEL links across most websites. --- ### Step 1 — Verify your Business Phone Number is set 1. Log into your Resova dashboard 2. Navigate to **Settings** 3. Open **Business Information** 4. Locate the **Business Phone Number** field 5. Ensure your phone number is entered correctly 6. Save your changes You can access this page directly here: [https://app.resova.us/settings/general/business/information](https://app.resova.us/settings/general/business/information) Once this field is populated, the **Call to Book button will automatically use that number**. ![](https://info.resova.com/hs-fs/hubfs/image-png-Mar-05-2026-11-01-58-1524-PM.png?width=1455&height=614&name=image-png-Mar-05-2026-11-01-58-1524-PM.png) --- ### Step 2 — Test the button After saving your phone number: 1. Open your **booking site** 2. Locate a timeslot marked **Call to Book** 3. Click or tap the phone icon Expected results: - **Mobile:** Phone dialer opens with your business number - **Desktop:** Browser prompts to select a calling application --- ### Important notes about desktop behavior The Call-to-Book button is designed primarily for **mobile users**. On desktop devices: - Browsers cannot directly place phone calls - The system must rely on a calling application installed on the user’s computer - If no application is configured, users may see a prompt asking them to choose an app This is standard browser behavior and cannot be overridden by Resova. --- ### If the button still does not work If you have confirmed your **Business Phone Number is configured** and the issue continues: - Clear your browser cache and reload the page - Test the button on another device - Test the **direct Resova booking page** (not an embedded version) If the feature works on the direct Resova booking page but not when embedded on your website, the issue may be related to the **website embed configuration**. 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