Steps to Submit a Ticket:
1. Access the Help Icon:
- Locate the question mark (?) icon in the bottom-right corner of your Resova dashboard.
- Click on the icon to reveal the support options.
2. Select ‘Submit Ticket’:
- Click the envelope icon labeled Submit Ticket in the help menu.
3. Complete the Support Request Form:
- A new window will open with the Resova Support Request Form.
- Fill in the following required details:
- Email: Enter the email address where support can reach you.
- Company Name: Provide the name of your business or organization.
- Ticket Name: Add a brief title that summarizes your issue.
- Ticket Description: Clearly describe your issue or request in detail.
- (Optional) File Upload: Attach any relevant files, screenshots, or documents that may assist the support team in resolving your issue.
4. Submit Your Request:
- Once all fields are complete, click the blue Submit button at the bottom of the form.
Alternative Method: Submit a Ticket via Email
You can also email the support team directly at support@resova.com.- Include the following details in your email:
- Your name
- Your business name
- A brief description of the issue
- Any relevant attachments or screenshots that may help resolve your request
What Happens Next?
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Whether you submit a ticket through the dashboard or via email, your request will be sent to the Resova support team.
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You will receive a confirmation email with your ticket details and a reference number.
- A support agent will review your request and contact you as soon as possible to assist.
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