--- title: "Monitoring Chargebacks: How to Monitor and Respond to Disputes" description: Learn what chargebacks are, how to monitor them, and how to review or respond to disputes using the Commerce Control Center. Get tips to protect your revenue and meet chargeback deadlines. --- [Skip to content](https://info.resova.com/resova-knowledge-center/monitoring-chargebacks-how-to-review-and-respond-to-disputes#main-content) English Show submenu for translations [![Resova\_powered\_by\_Clubspeed](https://info.resova.com/hs-fs/hubfs/Resova_powered_by_Clubspeed.png?width=653&height=170&name=Resova_powered_by_Clubspeed.png)](https://info.resova.com/resova-knowledge-center?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations - [Contact us](https://share.hsforms.com/1B5QyPF-YRQutaoGEnmQD5w1etz6) [Contact us](https://share.hsforms.com/1B5QyPF-YRQutaoGEnmQD5w1etz6) How can we help you? - There are no suggestions because the search field is empty. 1. [Resova Customer Knowledge Center](https://info.resova.com/resova-knowledge-center?hsLang=en) 2. [Payments](https://info.resova.com/resova-knowledge-center/payments?hsLang=en) # Monitoring Chargebacks: How to Monitor and Respond to Disputes ## Commerce Control Center (Dispute Manager) ### Monitoring Chargebacks **What is a chargeback?** A chargeback occurs when a customer disputes a transaction with their card issuer, which temporarily returns the funds to the cardholder. This can happen for a variety of reasons: such as an accidental charge, a misunderstanding about a purchase, or, in some cases, fraudulent activity where a customer disputes a charge despite receiving the service or product. Monitoring chargebacks and responding promptly can help protect your revenue and provide clarity around customer transactions. --- ### How to Monitor and Respond to Chargebacks Log into CardPointe: [https://cardpointe.com](https://www.google.com/url?sa=t&source=web&rct=j&opi=89978449&url=https://www.cardconnect.com/cardpointe/&ved=2ahUKEwjGxO2fop6WAxXJle4BHRcbAYAQFnoECA0QAQ&usg=AOvVaw2hwzhE0HwZpmYNp0GJhmJm) Navigate to "Reporting" \> "Chargebacks". Here you will be able to see any transactions that have resulted in a chargeback. Note the customer name and cardholder to ensure the service was delivered.  Haven't received a CardPointe login? See [this](https://info.resova.com/resova-knowledge-center/welcome-to-speedpay-online-bookings?hsLang=en) article.  --- ### Important Timing Reminder Chargebacks are time sensitive and each case includes a limited window in which a response can be submitted. If a dispute is not accepted or challenged within this timeframe, the case will automatically move forward and it will no longer be possible to provide documentation or contest the charge. For this reason, we strongly recommend reviewing chargeback notifications as soon as they are received and responding promptly to ensure all available options remain open. --- ### How to Respond to a Dispute Please see [here.](https://info.resova.com/resova-knowledge-center/responding-to-chargebacks?hsLang=en) --- If you have questions or need assistance at any point, our support team and our payments team (merchantservices@clubspeed.com) are here to help guide you through the process. 😊 - [General](https://info.resova.com/resova-knowledge-center/general?hsLang=en) - [FAQs](https://info.resova.com/resova-knowledge-center/faqs?hsLang=en) - [Getting Started](https://info.resova.com/resova-knowledge-center/getting-started?hsLang=en#main-content) - [Accounts Menu](https://info.resova.com/resova-knowledge-center/getting-started?hsLang=en#accounts-menu) - [Help Icon (?)](https://info.resova.com/resova-knowledge-center/getting-started?hsLang=en#help-icon) - [Settings](https://info.resova.com/resova-knowledge-center/settings?hsLang=en#main-content) - [General Settings](https://info.resova.com/resova-knowledge-center/settings?hsLang=en#general-settings) - [Booking Site Settings](https://info.resova.com/resova-knowledge-center/settings?hsLang=en#booking-site-settings) - [Emails and Messaging](https://info.resova.com/resova-knowledge-center/settings?hsLang=en#emails-and-messaging) - [Calendar](https://info.resova.com/resova-knowledge-center/calendar?hsLang=en#main-content) - [Modes](https://info.resova.com/resova-knowledge-center/calendar?hsLang=en#modes) - [Misc](https://info.resova.com/resova-knowledge-center/calendar?hsLang=en#misc) - [Create](https://info.resova.com/resova-knowledge-center/calendar?hsLang=en#create) - [Items View](https://info.resova.com/resova-knowledge-center/calendar?hsLang=en#items-view) - [Reports](https://info.resova.com/resova-knowledge-center/reports?hsLang=en) - [Integrations](https://info.resova.com/resova-knowledge-center/integrations?hsLang=en#main-content) - [Marketing (Integrations)](https://info.resova.com/resova-knowledge-center/integrations?hsLang=en#marketing-integrations) - [Productivity](https://info.resova.com/resova-knowledge-center/integrations?hsLang=en#productivity) - [Google Tag Manager (GTM) - Getting Started](https://info.resova.com/resova-knowledge-center/integrations?hsLang=en#google-tag-manager-gtm-getting-started) - [Advanced GTM Configurations](https://info.resova.com/resova-knowledge-center/integrations?hsLang=en#advanced-gtm-configurations) - [Inventory](https://info.resova.com/resova-knowledge-center/inventory?hsLang=en#main-content) - [Extras](https://info.resova.com/resova-knowledge-center/inventory?hsLang=en#extras) - [Items](https://info.resova.com/resova-knowledge-center/inventory?hsLang=en#items) - [Resources](https://info.resova.com/resova-knowledge-center/inventory?hsLang=en#resources) - [Gift Vouchers](https://info.resova.com/resova-knowledge-center/inventory?hsLang=en#gift-vouchers) - [Customers](https://info.resova.com/resova-knowledge-center/customers?hsLang=en#main-content) - [All Customers](https://info.resova.com/resova-knowledge-center/customers?hsLang=en#all-customers) - [Unassigned Waivers](https://info.resova.com/resova-knowledge-center/customers?hsLang=en#unassigned-waivers) - [Payments](https://info.resova.com/resova-knowledge-center/payments?hsLang=en#main-content) - [FAQ](https://info.resova.com/resova-knowledge-center/payments?hsLang=en#faq) - [Subscription](https://info.resova.com/resova-knowledge-center/subscription?hsLang=en) - [Marketing](https://info.resova.com/resova-knowledge-center/marketing?hsLang=en#main-content) - [Discounts](https://info.resova.com/resova-knowledge-center/marketing?hsLang=en#discounts) - [Cart Abandonment](https://info.resova.com/resova-knowledge-center/marketing?hsLang=en#cart-abandonment) - [Customer Reviews](https://info.resova.com/resova-knowledge-center/marketing?hsLang=en#customer-reviews) - [FOMO Badge](https://info.resova.com/resova-knowledge-center/marketing?hsLang=en#fomo-badge) - [Purchases](https://info.resova.com/resova-knowledge-center/purchases?hsLang=en#main-content) - [All Bookings](https://info.resova.com/resova-knowledge-center/purchases?hsLang=en#all-bookings) - [All Transactions](https://info.resova.com/resova-knowledge-center/purchases?hsLang=en#all-transactions) - [All Gift Purchases](https://info.resova.com/resova-knowledge-center/purchases?hsLang=en#all-gift-purchases) - [POS](https://info.resova.com/resova-knowledge-center/pos?hsLang=en) - [Migrations](https://info.resova.com/resova-knowledge-center/migrations?hsLang=en) - [Playbook](https://info.resova.com/resova-knowledge-center/playbook?hsLang=en) [![Resova\_byCLubspeed-1](https://info.resova.com/hs-fs/hubfs/Resova_byCLubspeed-1.png?width=720&height=93&name=Resova_byCLubspeed-1.png "Resova_byCLubspeed-1")](https://info.resova.com/resova-knowledge-center?hsLang=en) Copyright © 2024, Club Speed, LLC