In the event that you are not able to process a refund through the normal refund process in Resova, you may need to process it within your CardConnect portal.
This article will go over the refund process in CardConnect and how to mark a refund in Resova as an external refund.
CardConnect Process:
1) Login to https://www.cardpointe.com/
2) Select the reporting column
3) Search and select for transaction
4) Confirm transaction details
5) Click on refund icon & enter the amount and reason for refund.
How to mark a transaction as an external refund in Resova:
1. Search for your transaction and then select it:
2. Navigate to the Payment tab
Select the specific payment and then click the Gear Icon for "Refund Options"
Select the Refund type as "Mark payment as refunded only"
Add more information such as the Refund Reason and then click the Mark as refunded green button option.
You have now completed the refund process through CardConnect/CardPointe and marked the transaction as refunded. 😊