Guest Cart Visibility
This feature ensures that guests can see a full, itemized summary of their purchase—including taxes, fees, and discounts—on a customer-facing screen before payment. Staff will be able to present the cart via a “Present to Guest” button that is clicked before checkout is allowed.
A mandatory “Present to Guest” button has been added to all POS and transaction screens. This ensures guests are shown the final basket summary, including:
-
Items, extras, and gift vouchers
-
Taxes and fees (itemized)
-
Discounts or gift cards applied
-
Total price before payment
🔒 The checkout button will be locked until this step is completed.
💡 How It Works
-
Staff adds items to the basket.
-
Click the “Present to Guest” button.
-
A second tab opens showing the cart summary.
-
This screen must be moved to a customer-facing monitor or device.
-
Checkout is unlocked only after the guest has seen the summary.
Changes to the basket after this step will re-lock checkout until it's presented again.
Digital Confirmation (Coming Soon)
🔜 Enhanced Features
-
Branded Idle Screens when not in use
-
Dedicated Guest Screen URLs for each POS terminal
-
Digital Confirmation from the guest via “Confirm” button
-
Optional Digital Signatures
-
Audit Logging to track compliance
These features increase automation and add a layer of digital proof of compliance.
Admin Settings
Accessible via:
General Settings → Payment Settings → POS Section
Here, you can:
-
Enable/disable compliance mode
-
Upload branded idle screen images (PNG, JPG, SVG under 2MB)
-
Set guest confirmation and timeout rules
Who Needs This?
| Segment | Applies To | Compliance Required? |
|---|---|---|
| California Venues | Businesses using Resova in CA (e.g., rage rooms, escape rooms) | ✅ Yes |
| Non-CA Venues | Optional early adopters | ❌ Optional |
FAQ
Q: What happens if the guest screen isn't used?
A: Checkout is disabled in compliance mode until the basket is presented.
Q: Can I customize the guest screen branding?
A: Yes. Upload a custom image from the admin settings.