Overview
The Gratuity feature in Resova allows SpeedPay customers to enable and customize tip options during the checkout process. This feature provides two distinct gratuity collection opportunities: during the initial checkout and after guests complete their experience.
Interested in signing up for SpeedPay? Click HERE for more information.
Gratuity Options
1. Gratuity via Guest Checkout
This option allows guests to add tips during the initial checkout process.
Configuration:
- Enable the checkbox "Guests can add tips during the guest checkout process"
- Set a custom title for the gratuity section (appears with an asterisk indicating it's required)
- Customize the prompt text (default: "Want to leave a tip?")
- Format the text appearance using bold and italic options
2. Gratuity after Experiences
This option requests guests to leave tips after they've completed their experience.
Configuration:
- Enable the checkbox "Requests guests to leave tips after their experience"
- Set a custom title for the post-experience gratuity section
- Customize the prompt text (default: "Want to leave a tip?")
- Format the text appearance using bold and italic options
Important Note: The "Follow-up Email" feature must be activated to append gratuity requests to post-experience communications.
Implementation Requirements
- SpeedPay account integration
- Follow-up Email activation (for post-experience gratuity)
Accessing Gratuity Settings
- Navigate to Settings
- Under "BOOKING & PAYMENT SETTINGS," select "Gratuity"
- Configure both gratuity options as needed
- Click "Save & Update" to apply your changes
Best Practices
- Use clear, concise language in your tip requests
- Consider customizing the title and prompt to match your brand voice
- For post-experience gratuity, ensure your follow-up emails are configured properly