--- title: Cart Abandonment Overview description: The Cart Abandonment feature helps you track and recover abandoned carts by monitoring customer behavior and sending automated reminders. --- [Skip to content](https://info.resova.com/resova-knowledge-center/cart-abandonment-overview#main-content) English Show submenu for translations [![Resova\_powered\_by\_Clubspeed](https://info.resova.com/hs-fs/hubfs/Resova_powered_by_Clubspeed.png?width=653&height=170&name=Resova_powered_by_Clubspeed.png)](https://info.resova.com/resova-knowledge-center?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations - [Contact us](https://share.hsforms.com/1B5QyPF-YRQutaoGEnmQD5w1etz6) [Contact us](https://share.hsforms.com/1B5QyPF-YRQutaoGEnmQD5w1etz6) How can we help you? - There are no suggestions because the search field is empty. 1. [Resova Customer Knowledge Center](https://info.resova.com/resova-knowledge-center?hsLang=en) 2. [Marketing](https://info.resova.com/resova-knowledge-center/marketing?hsLang=en) 3. [Cart Abandonment](https://info.resova.com/resova-knowledge-center/marketing?hsLang=en#cart-abandonment) # Cart Abandonment Overview ## The Cart Abandonment feature helps you track and recover abandoned carts by monitoring customer behavior and sending automated reminders. ### This feature is available exclusively to **Pro and Premium plan users**. --- ### **Accessing Cart Abandonment** 1\. Navigate to **Marketing** and select **Cart Abandonment** from the side menu. 2\. The page has two main tabs: - **Abandoned Carts**: Displays all recorded abandoned carts. - **Email Settings**: Configure automated email reminders for abandoned carts (see screenshot for reference). --- ### **Abandoned Carts Tab** **![](https://info.resova.com/hs-fs/hubfs/image-png-Jan-06-2025-07-04-48-6361-PM.png?width=670&height=404&name=image-png-Jan-06-2025-07-04-48-6361-PM.png)** 1\. **View Recorded Carts**: - Displays all abandoned carts, including: - Customer details (if available). - Recorded date and time. - Items in the cart and the total amount. 2\. **Sorting Options**: - Sort by **Latest Date Recorded** or **Earliest Date Recorded**. 3\. **Filter Options**: - **Converted**: Carts recovered through follow-up. - **Pending (Email Sent)**: Carts for which emails have been sent. - **Lost**: Carts with no follow-up action. ![](https://info.resova.com/hs-fs/hubfs/image-png-Jan-06-2025-07-05-47-0056-PM.png?width=238&height=174&name=image-png-Jan-06-2025-07-05-47-0056-PM.png) 4\. **Timeframe Options**: - View carts from the last 24 hours, 7 days, 30 days, or set a custom date range. ![](https://info.resova.com/hs-fs/hubfs/image-png-Jan-06-2025-07-06-45-0372-PM.png?width=151&height=186&name=image-png-Jan-06-2025-07-06-45-0372-PM.png) ![](https://info.resova.com/hs-fs/hubfs/image-png-Jan-06-2025-07-06-20-8881-PM.png?width=670&height=91&name=image-png-Jan-06-2025-07-06-20-8881-PM.png) 5\. **Status Management**: - Use the **Status** dropdown to activate or deactivate the cart abandonment feature. ![](https://info.resova.com/hs-fs/hubfs/image-png-Jan-06-2025-07-07-11-6274-PM.png?width=291&height=133&name=image-png-Jan-06-2025-07-07-11-6274-PM.png) 6\. **Deleting Records**: - Click the gear icon next to a record and select **Delete Record** to remove it. ![](https://info.resova.com/hs-fs/hubfs/image-png-Jan-06-2025-07-07-29-4945-PM.png?width=232&height=114&name=image-png-Jan-06-2025-07-07-29-4945-PM.png) --- ### **Email Settings Tab** **![](https://info.resova.com/hs-fs/hubfs/image-png-Jan-06-2025-07-03-56-4187-PM.png?width=601&height=583&name=image-png-Jan-06-2025-07-03-56-4187-PM.png)** 1\. **General Settings**: - Activate cart abandonment emails and define when emails should be sent (e.g., 2 hours after the cart is abandoned). 2\. **Customizing Email Content**: - Add a **Subject Line**, **Title**, and **Body Content** for your cart abandonment email. - Use formatting options and variables (e.g., {Customer First Name}) for personalization. - Preview your email before saving changes. 3\. **Consent Settings**: - Enable single opt-in, allowing customers to give consent to receive cart abandonment emails. - Customize the checkbox label for opt-in messages. 4\. **Saving Changes**: - Click **Save & Update** to finalize settings. --- > **Note:** > > This feature is available **only to Pro and Premium plan users**.   #### By using the Cart Abandonment feature, you can effectively recover lost sales and engage customers who may have left before completing their purchase. - [General](https://info.resova.com/resova-knowledge-center/general?hsLang=en) - [FAQs](https://info.resova.com/resova-knowledge-center/faqs?hsLang=en) - [Getting Started](https://info.resova.com/resova-knowledge-center/getting-started?hsLang=en#main-content) - [Accounts Menu](https://info.resova.com/resova-knowledge-center/getting-started?hsLang=en#accounts-menu) - [Help Icon (?)](https://info.resova.com/resova-knowledge-center/getting-started?hsLang=en#help-icon) - [Settings](https://info.resova.com/resova-knowledge-center/settings?hsLang=en#main-content) - [General Settings](https://info.resova.com/resova-knowledge-center/settings?hsLang=en#general-settings) - [Booking Site Settings](https://info.resova.com/resova-knowledge-center/settings?hsLang=en#booking-site-settings) - [Emails and Messaging](https://info.resova.com/resova-knowledge-center/settings?hsLang=en#emails-and-messaging) - [Calendar](https://info.resova.com/resova-knowledge-center/calendar?hsLang=en#main-content) - [Modes](https://info.resova.com/resova-knowledge-center/calendar?hsLang=en#modes) - [Misc](https://info.resova.com/resova-knowledge-center/calendar?hsLang=en#misc) - [Create](https://info.resova.com/resova-knowledge-center/calendar?hsLang=en#create) - [Items View](https://info.resova.com/resova-knowledge-center/calendar?hsLang=en#items-view) - [Reports](https://info.resova.com/resova-knowledge-center/reports?hsLang=en) - [Integrations](https://info.resova.com/resova-knowledge-center/integrations?hsLang=en#main-content) - [Marketing (Integrations)](https://info.resova.com/resova-knowledge-center/integrations?hsLang=en#marketing-integrations) - [Productivity](https://info.resova.com/resova-knowledge-center/integrations?hsLang=en#productivity) - [Google Tag Manager (GTM) - Getting Started](https://info.resova.com/resova-knowledge-center/integrations?hsLang=en#google-tag-manager-gtm-getting-started) - [Advanced GTM Configurations](https://info.resova.com/resova-knowledge-center/integrations?hsLang=en#advanced-gtm-configurations) - [Inventory](https://info.resova.com/resova-knowledge-center/inventory?hsLang=en#main-content) - [Extras](https://info.resova.com/resova-knowledge-center/inventory?hsLang=en#extras) - [Items](https://info.resova.com/resova-knowledge-center/inventory?hsLang=en#items) - [Resources](https://info.resova.com/resova-knowledge-center/inventory?hsLang=en#resources) - [Gift Vouchers](https://info.resova.com/resova-knowledge-center/inventory?hsLang=en#gift-vouchers) - [Customers](https://info.resova.com/resova-knowledge-center/customers?hsLang=en#main-content) - [All Customers](https://info.resova.com/resova-knowledge-center/customers?hsLang=en#all-customers) - [Unassigned Waivers](https://info.resova.com/resova-knowledge-center/customers?hsLang=en#unassigned-waivers) - [Payments](https://info.resova.com/resova-knowledge-center/payments?hsLang=en#main-content) - [FAQ](https://info.resova.com/resova-knowledge-center/payments?hsLang=en#faq) - [Subscription](https://info.resova.com/resova-knowledge-center/subscription?hsLang=en) - [Marketing](https://info.resova.com/resova-knowledge-center/marketing?hsLang=en#main-content) - [Discounts](https://info.resova.com/resova-knowledge-center/marketing?hsLang=en#discounts) - [Cart Abandonment](https://info.resova.com/resova-knowledge-center/marketing?hsLang=en#cart-abandonment) - [Customer Reviews](https://info.resova.com/resova-knowledge-center/marketing?hsLang=en#customer-reviews) - [FOMO Badge](https://info.resova.com/resova-knowledge-center/marketing?hsLang=en#fomo-badge) - [Purchases](https://info.resova.com/resova-knowledge-center/purchases?hsLang=en#main-content) - [All Bookings](https://info.resova.com/resova-knowledge-center/purchases?hsLang=en#all-bookings) - [All Transactions](https://info.resova.com/resova-knowledge-center/purchases?hsLang=en#all-transactions) - [All Gift Purchases](https://info.resova.com/resova-knowledge-center/purchases?hsLang=en#all-gift-purchases) - [POS](https://info.resova.com/resova-knowledge-center/pos?hsLang=en) - [Migrations](https://info.resova.com/resova-knowledge-center/migrations?hsLang=en) - [Playbook](https://info.resova.com/resova-knowledge-center/playbook?hsLang=en) [![Resova\_byCLubspeed-1](https://info.resova.com/hs-fs/hubfs/Resova_byCLubspeed-1.png?width=720&height=93&name=Resova_byCLubspeed-1.png "Resova_byCLubspeed-1")](https://info.resova.com/resova-knowledge-center?hsLang=en) Copyright © 2024, Club Speed, LLC