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Booking Notification Preferences

Resova can send notifications when new bookings are created, canceled, or updated. If you are not receiving booking notifications, the first thing to verify is your user notification preferences.

 Support agents cannot modify these settings on your behalf, as they are configured individually for each user account. 

Access Notification Settings

Navigate to:

Resova Notification Settings

Or:

  1. Log in to Resova.
  2. Click your name in the bottom left corner.
  3. Select Notification Settings.

Recommended Settings

Activity Feed

Select:

Customer + User Activity

This ensures you receive both customer-related and internal booking activity notifications.

Notifications via Email

Enable:

  • New bookings
  • Cancelled bookings
  • Rescheduled/Updated bookings

Notifications via Text Message (Optional)

Enable:

  • New bookings
  • Cancelled bookings
  • Rescheduled/Updated bookings

If you would like booking alerts sent via SMS, ensure your mobile number is configured correctly on your user profile.

 

If your notification settings are configured correctly and you are still not receiving booking notifications:

  1. Confirm the email address on your user profile is correct.
  2. Check your spam/junk folder.
  3. Verify that booking notification emails are not being blocked by your email provider.
  4. Confirm which email address should be receiving the notifications.

Frequently Asked Question

Do I get a notification when a booking is made?

Yes. Resova can send notifications when a booking is created, but this depends on your individual notification preferences.

To receive booking notifications:

  • Enable New Bookings under Email Notifications and/or Text Message Notifications.
  • Set Activity Feed to Customer + User Activity.

If notifications are still not being received after verifying these settings, contact support and provide the email address that should be receiving the notifications so further investigation can be performed.