--- title: Allowing Customers to Manage Bookings from Their Account description: Allowing Customers to Manage Bookings from Their Account --- [Skip to content](https://info.resova.com/resova-knowledge-center/allowing-customers-to-manage-bookings-from-their-account#main-content) English Show submenu for translations [![Resova\_powered\_by\_Clubspeed](https://info.resova.com/hs-fs/hubfs/Resova_powered_by_Clubspeed.png?width=653&height=170&name=Resova_powered_by_Clubspeed.png)](https://info.resova.com/resova-knowledge-center?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations - [Contact us](https://share.hsforms.com/1B5QyPF-YRQutaoGEnmQD5w1etz6) [Contact us](https://share.hsforms.com/1B5QyPF-YRQutaoGEnmQD5w1etz6) How can we help you? - There are no suggestions because the search field is empty. 1. [Resova Customer Knowledge Center](https://info.resova.com/resova-knowledge-center?hsLang=en) 2. [Customers](https://info.resova.com/resova-knowledge-center/customers?hsLang=en) # Allowing Customers to Manage Bookings from Their Account Reduce customer service volumes by allowing customers access their own portal to: - Update/Edit bookings - Reschedule bookings - Cancel bookings **Note:** This guide only applies when [customer accounts are activated](https://info.resova.com/resova-knowledge-center/activating-customer-accounts-on-the-booking-site?hsLang=en). Customers can only manage their bookings themselves if they have created an account. To manage customer account options, select **"Settings"** and then **"General Settings"** from the main navigation. Select **"Customer Accounts"** in the settings menu on the left. ​ #### Allowing customers to update/reschedule bookings Manage options to allow customers to edit and reschedule bookings from the rescheduling/update page in customer accounts. Switch on the **"Customers can reschedule/update bookings from their customer account"** toggle to allow customers to reschedule and update bookings. Set the period of time that customers can reschedule and update bookings before the time of the booking/event. #### Allowing customers to cancel bookings Give customers the ability to cancel bookings from their customer account. From the rescheduling/update page, select the **"Cancellations"** tab. ​ ​ Switch on the **"Customers can cancel bookings from their customer account"** toggle, to allow customers to cancel bookings. 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